Reviews

Professional, prompt, clear explanation of problem and solution.

There was oil on steering wheel, seat covers, and the driver door after service. Customer service was great, but I have concerns on the technicians level of care.

they are very pleasant, and easy to talk to, they are respectable to their customers.

i had a great experience working with Jared and Tom, it was hard enough to find a vehicle in these times, i felt i got a fair value for my trade , they kept me informed on when my truck would be in, once it was in they got it prepped and ready, i would definitley recommend

service at the service desk was very polite and efficient was told that my oil was low and recommended an oil change which i agreed to the original time frame for my service was about 4-5 hours the service dept had everything done in about 2.5 hours i was very pleased with the results

The main reason for my visit was to have the winter tires swapped out. Unfortunately no one checked the TPM and I got my car back with such horrible tire inflation that I thought something was wrong with the alignment. The tires were below what is recommended on the inside door panel. Luckily I checked the TPM and took my car to an air pump to correct the inflation.

Excellent customer service. Mackenzie Freise, the service advisor, got us signed in promptly and our repair was done a day early. Can't beat that!

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I brought my car in to be inspected for rodent activity because I had found evidence inside the vehicle, and had technical issues with my car the week prior. I felt they didn't even bother to investigate how the rodent had entered my vehicle and when I asked questions of the woman who called and advised that they were done with my car she had no clue what I was talking about and stated they had not even looked in the car and didn't take my concerns seriously at all. I will not be bringing my car back to Charlie's again.

Fast, polite, professional. Good coffee.